‘Thanks for choosing our website to shop at.  We would like to illustrate how our company takes the protection of our customer’s data very seriously. As an internet shoppers we expect a company to keep my personal data from being used in an improper way, or to be stolen by hackers.’

At Freakfish Surf Shop we aim to protect your data 110% and nothing less. We feel if we don’t take the security of your personal data seriously we wouldn’t have a successful business.  Therefore we strive to keep up to date with technological advancements in hardware and software we use to protect your personal data.

Our Server and Security
We host our website on a dedicated server which means only our websites data is stored on the server and only we have access to it. Our server is managed and monitored 24 hours a day 365 days a year. Every 24 hours we will update and patch our server’s software to make sure that there are no security breaches.  The server is tested every hour to make sure Hackers cannot access the server.  

Our Website and Security
Our website uses 256-bit SSL certificates thereby offering the highest level of encryption or security possible. The SSL protocol allows the customer to communicate across a network in a way designed to prevent eavesdropping, tampering, and message forgery.

Taking Payments and Security
We use SAGEPAY as our payment gateway who are PCI and DSS compliant which means all your financial data is totally secure. We store no financial details whatsoever.
SAGEPAY: http://www.sagepay.com/index.html
Security Standards Council: https://www.pcisecuritystandards.org/

Our Software, Hardware and Security
Our computers are all data encrypted and password protected so there is no way anybody could obtain personal data via stolen hardware. We only use the best antivirus software which is NOD32
http://www.eset.co.uk/

Our Business Premises and Security
Our business premises are fully alarmed and monitored.

Privacy and Personal Information

1. We are committed to protecting your privacy.
2. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
3. We will not e-mail you in the future if you unsubscribe from our mailing list.
4. We do not disclose any customer’s personal or financial information to third parties.
5. We do not store any customer’s financial details.
6. We use professional software and hardware to protect your personal profile.