When completing the checkout you will be able to select from the following delivery services.

Delivery Options:

. 3-5 working Day Delivery = £0.00
. Express Delivery 1 - 2 working days = £1.99
. Next Delivery (Order before 2.00pm) = £5.99
. Next Day Delivery for Saturday (Order before 2.00pm Friday) = £12.99
. Next Day Delivery before 10am (Order before 2.00pm) = £14.99

Surfboard Delivery

UK Highlands & Islands = £34.99
(inc Channel Islands)
Nothern Ireland &
Republic of Ireland = £34.99

EU Delivery: Is 100% FREE
Countries Exlcuded: Greece, Italy and Poland (Normal Delivery Charges Apply)
Surfboards are exluded from free EU delivery.

International Delivery & Charges
All international delivery charges will be calculated via the checkout based on weight.

0.3kg = £2.99
0.50kg = £3.99
0.70kg = £6.99
1.00kg = £7.99
2.00kg = £14.99

Over 20kg please contact us for a quote

URGENT ORDERS

We may be able to ship out later than 2pm, please contact to confirm.
Note: Next Day delivery may be problem for remote locations such as the Brtish Isles. Please check with us to confirm we can deliver goods as requested.

UK and EU Delivery Information

1. We use Royal Mail and DHL for the delivery of your goods.
2. Orders must be placed by 14:00pm for next day delivery.
3. Orders paid by bank transfer will be despatched once payment has cleared.
4. Some orders will require signature upon delivery.
5. In the rare event an order isn’t received by the customer and is lost in transit, we will require the customer to assist our claim for compensation from the courier.
7. Failure to assist us in a claim for loss or damage from the courier will result in the customer being charged for the full amount of the goods lost.

How long will shipping take to an international destination?

Delivery to any country within the EU will take around 2 – 5 days depending on geographical location to the UK.
Delivery times to none EU countries maybe slightly longer at around 5 – 14 days.

If you have any queries regarding the delivery of your order, please contact customer services at info@freakfish.co.uk or call on +44 845 2608448.  

Cancelation Rights

1. The customer has the right to cancel their order within 14 working days the day after receiving the goods. Simply return the goods back to the address on the invoice, along with you order number.
2. If a free or promotional gift is supplied with the customers purchase and the order is cancelled, Freakfish Surf Shop requires the customer to return the gift unused. If the gift cannot be returned due to being used we have the right to charge the customer the full retail price for the gift.
3. We cannot offer refunds when gift vouchers are purchased and then processed.
4. We cannot offer returns or refunds for products which we have ordered in from the manufacturer.
5. We cannot offer refunds on DVD's once they have been recieved

Returns Policies

1. Simply return the goods back to the address on the invoice, along with you order number.
2. We will gladly exchange any item after the 14 days return policy. For any exchange please contact us for a returns number.
3. Items must still have their tags attached and include packaging.
4. Goods which are soiled, dirty, smelling of smoke etc; will not be accepted, except if the item is faulty.
5. The customer is responsible for the carriage charges for any return, unless the goods are faulty.
6. For your own protection we advise you to return any items via an insured method of delivery which requires a signature.
7. Freakfish Surf Shop is not responsible for items which are not received and not insured adequately.
8. Upon receiving the returned item we will post any requested exchanges and process the refund within 48 hours.
9. If you have any further queries regarding returns, please send us an email to info@freakfish.co.uk or call us on 0845 2608448.

Promotional Gift Vouchers
Gift vouchers which are offered free with a product can be redeemed up to 6 months from the date of purchase.

Acceptance of order & sale of goods

Freakfish Surf Shop will accept the order confirmation the day after the goods are received by the customer. If a product is priced incorrectly we reserve the right to withdraw the offer before the goods are shipped. However, in most cases we would still offer the listed price if we have made a slight error with pricing.

International Bank Transfers

1. The customer must pay all banking charges for Bank Transfer orders outside the United Kingdom. (This does not apply to normal credit or debit card purchases)
2. Customers who wish to be refunded after depositing money into our account using the bank transfer option will be charged our banking costs to refund.